CONTACT US
Having questions? We’re here to help you begin your journey to stronger, healthier hair. Contact us today to book your consultation or get personalized guidance.
Let’s Connect.
We’d love to hear from you.
Whether you’re exploring our botanicals, interested in wholesale opportunities, or want to share your Laxo experience — reach out below. We typically respond within 24–48 hours.
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Our products are crafted with an herbal-first approach and designed to support a consistent self-care routine—not just a one-time use. We focus on high-quality ingredients, a luxurious feel, and formulas made to layer well for daily skin and body rituals.
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Many customers with sensitive skin enjoy our products, but everyone’s skin is different. We recommend patch testing first and reviewing the ingredient list if you have sensitivities or allergies. If you’re unsure, reach out and we’ll help you choose the best options.
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It depends on your skin and how consistently you use your routine. Some people notice a difference in how their skin feels within 1–2 weeks, while visible changes often take 3–6 weeks of consistent use
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Our formulas are made with high-quality herbal extracts, oils, and botanicals, chosen for their traditional and science-backed benefits. We avoid unnecessary fillers and use natural ingredients whenever possible.
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Start with your main concern (dryness, uneven tone, body acne, ingrowns, hyperpigmentation, etc.). If you’d like a recommendation, contact us with your skin type and concerns and we’ll suggest a simple routine
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Processing Time
All orders are processed within 2–3 business days.
During launches or high-volume periods, processing may take an additional 1–2 days.Shipping Time
Domestic (U.S.): 3–7 business days
International: 7–21 business days depending on destination and customs
Once your order ships, you will receive a tracking number via email.
Wrong Address Disclaimer
Please double-check your address at checkout. If an incorrect address is provided, we are not responsible for delayed or lost packages.
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Due to the nature of personal care products, all sales are final.
For safety and hygiene reasons, we cannot accept returns on opened or used items.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery with:
Your order number
Photo(s) of the damaged item
We will gladly send a replacement.
Lost or Stolen Packages
Once your package is scanned by the carrier, it is considered delivered.
If your order is lost or stolen, please contact the shipping carrier to file a claim.
You may also reach out to us, and we’ll do our best to assist.